Since June 1, 2020, customers on Time-of-Use (TOU) paid a fixed electricity price of 12.8 ¢/kWh for all hours of the day (the COVID-19 Recovery Rate) which the Government of Ontario put in place as part of its relief response. As this fixed rate ended on October 31, 2020, customers on TOU pricing will have a choice to remain on TOU (in which case no action is required) or to switch to Tiered pricing. There’s no deadline to make the switch. In addition, you’ll have the flexibility to request a switch back at any time, as your needs change.
To find out which plan is best for you, log into your account or grab your latest electricity statement and head to https://www.hydroonechoice.ca/Home/Calculator. By entering a few numbers from your statement, the calculator will determine which plan is the best for you and your family.
If it is determined that it is beneficial to make the switch, the request can be made through your account or go to https://www.hydroonechoice.ca/.
If you have any questions, Hydro One Agents are also available at 1-888-664-9376 to discuss and help you make the best choice.